Federal Court refers Apple and ACCC to mediation over warranty claims

The ACCC had initiated legal action against Apple in April for allegedly refusing to provide a free remedy if a faulty device has been taken to a non-approved repairer. The consumer watchdog commenced its investigation following reports relating to “error 53”, which disabled some consumers’ iPads or iPhones after downloading an iOS update. Many consumers who experienced the error had previously taken their devices to third-party repairers, usually to replace a cracked screen, the ACCC said. The investigation led the ACCC to believe that Apple routinely refused to look at…

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