Ordinarily, you should always seek to answer fully any questions posed by employees, journalists, customers or colleagues, if you are to be a good communicator.
Rarely, however, you may be faced with a question which is impossible, for whatever reason, for you to answer. In such a case you must be able to avoid humiliation when evading the question.
Here’s a list of ways to avoid directly answering an unwanted question without seeming rude:
1. Come clean and say you do not know the answer.
‘But I’ll find our for you and let you know….’
It’s a very good question. I wonder if any of you can answer it?”
‘But it’s not really relevant….’
‘I’ll get one of my colleagues to find the answer for you and will let you know.’
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